FAQ's

Yes! You can pause, cancel, or skip your orders anytime, hassle-free. We understand that life can get busy, so there are no lock-in contracts or hidden fees.

Your recurring payments will be automatically billed based on the delivery frequency you select—whether it’s weekly, fortnightly, or monthly. Payments are processed on the same day of the week that you placed your first order.

You can choose from:

• Weekly deliveries
• Fortnightly deliveries
• Monthly deliveries

Managing your subscription is easy! Simply log in to your account to make changes such as pausing, skipping, or updating your delivery schedule.

Freeze-dried dog food is a type of pet food that undergoes a process of freeze-drying, which removes moisture while preserving the nutrients and flavors of the ingredients. This method allows for long shelf life and convenience, while still providing a nutritious, raw diet for your dog when rehydrated.

It undergoes a freeze-drying process that removes moisture while preserving the nutrients and flavours of the ingredients, resulting in a lightweight, shelf-stable product that retains the benefits of a raw diet. In contrast, regular dog food often contains cooked ingredients and preservatives, which may alter the nutritional profile. Additionally, freeze-dried food can be rehydrated to provide a fresh meal,

Most dogs enjoy the taste and texture of freeze-dried food, but you can always introduce it gradually.

Our formulations are designed to provide complete and balanced nutrition, ensuring that they align with the nutritional guidelines established by the Association of American Feed Control Officials (AAFCO).

We source all of our meat and poultry from reputable suppliers in New Zealand. Our meats and poultry are sourced from local NZ farmers. Produce is carefully sourced from our 'seconds'. There are absolutely no by-products, fillers, artificial flavoring, or preservatives in our food. We also work with all of our suppliers directly and trust where our ingredients are coming from.

Store it in a cool, dry place, and keep it sealed to maintain freshness.

Yes, our freeze-dried food is made from 100% natural ingredients and is free from preservatives and fillers, ensuring safety and quality.

Simply rehydrate with water according to package instructions, or serve it dry, depending on your dog’s preference.

Yes, mix a small amount of the freeze-dried food with their regular food to help them get used to the new flavor and texture.

Upon delivery, carefully unpack your items and follow any handling instructions provided.

We ship orders Monday through Thursday, excluding holidays. Orders placed after our cutoff time will be processed the next business day.

Yes, PureBowl is a subscription-based service and one-off service. However, we want to build a relationship with you and your pup.

Absolutely! Try using low-sodium broth instead of water for added flavor.

Yes, serving the food slightly warmed can enhance its aroma and make it more enticing.

If your dog consistently refuses to eat, it’s a good idea to consult your veterinarian to rule out any underlying health issues.